You’ll find popular gaming providers such as Evolution, Pragmatic Play Live and much more. They host categories such as Casino, Live Casino, Sports Betting, eSports and much more. Scibet Casino login If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. Additionally, I have sent Scibet.io / L.C.S Limited a formal GDPR request demanding all data they hold on my account. This means they are legally required to provide their evidence for their claims against me.
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Customer service is unresponsive, and he perceives the situation as fraud and theft, claiming that the casino has not disclosed any reason for the action. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Scibet Casino has a good customer support, judging by the results of our testing. We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level.
Scibet Casino – Player’s winnings have been confiscated.
- The website is new, so it’s still too early to talk about such events.
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- Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at email protected.
- Online casinos frequently impose limitations on the amounts players can win or withdraw.
Keep reading to learn more about registration bonuses offered by Scibet Casino. Our Safety Index rating is designed to showcase the safety and fairness of online casinos. Casinos with a high rating are generally fair, whereas ones with a bad rating may look for ways to avoid paying out winnings to players. We advise to consider the casino’s Safety Index before creating an account and/or claiming any bonuses.
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Due to a self-exclusion on the partner site, my winnings were confiscated! No one could properly explain why; the deposited euros were just returned. I was told, “We confiscate the €402 winnings and refund your deposit.” But why? It is clearly stated on the website that all winnings will be paid out in the event of a self-exclusion.
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Scibet Casino has estimated annual revenues higher than $1,000,000. Based on the categorization we use, this makes it one of smaller online casinos. As far as we are aware, no relevant casino blacklists mention Scibet Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review.
- The issue was resolved when the casino reversed their decision and re-credited his account, acknowledging that the initial confiscation was unwarranted based on the evidence.
- The independent reviewer and guide to online casinos, casino games and casino bonuses.
- In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review.
- Once you’ve selected it, make sure you deposit a minimum of €25 to fully activate it.
- I have reviewed your case and will contact the casino to see if I can help.
You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. For the moment you can expect to have access to their helpful chat bot which will provide support in English. However if you wish to speak to a real agent they have supported languages such as English, Norwegian, German, Finnish and French. I hope we will be able to help you resolve this issue as soon as possible. We are extending the timer again, as we want to explore some other ways to establish contact with the casino.
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It’s a slow process, but at least it’s handled by official EU-backed consumer authorities. I am submitting a formal complaint against Scibet Casino, which has unjustifiably confiscated my winnings of €9,810 and falsely accused me of violating their terms. Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. I request assistance because I genuinely earned those winnings legally!
If there are any new developments on the matter, please keep us updated. I am Martin and I will be taking care of your complaint from now on. I would like to invite the Scibet Casino representative to enter the discussion. I sincerely appreciate your support in demanding clarity from the casino and helping to resolve this case. In doing so, they effectively acknowledged that the confiscation was not warranted based on the available evidence. If you want the GDPR email correspondence and the exact GDPR data they provided me with, let me know the email address to send it to.
